Policy
Return & Refund Policy
We want you to shop with confidence. This policy explains when an order can be returned, how to raise a claim, and how quickly you will be refunded.
Last updated: August 28, 2026
15 business days to claim
Return claims must be raised within 15 business days of the product being delivered.
15 business days
Approved refunds are processed to your original payment method within 15 business days.
Item must be unused
Products should be returned unused, in original condition, with all packaging and tags.
1. Return eligibility
You may request a return when:
- The claim is raised within 15 business days of the order being marked as delivered.
- The product is unused, undamaged, and in its original condition with all tags, accessories, freebies, and packaging.
- You received a wrong, defective, damaged, or incomplete item, or the product materially differs from its description.
- Proof of the issue (clear photos or a short video) is provided with the claim.
Claims raised after the 15 business day window, or for products that show signs of use, cannot be accepted.
2. How to raise a return claim
- Go to My Orders and open the delivered order.
- Select the item and choose “Request return”.
- Pick a reason and upload photos/video showing the issue.
- Submit the claim within 15 business days of delivery.
Our team reviews every claim, usually within 2–3 business days, and arranges pickup or drop-off once the return is approved.
3. Refunds
Once your return is received and passes inspection, your refund is approved and issued to your original payment method within 15 business days.
The exact time the amount appears in your account after that depends on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to our error.
4. Need help?
For anything about a return or refund, reach our support team and include your order number.